For international deliveries, shipping and handling fees vary depending on the destination country.
Note: Due to high parcel costs, additional shipping charges may apply for certain countries or locations.
Depending on the number of parcels and/or total weight, a recalculation of shipping costs may be applied.
You can change your delivery address on your account page. Here, you can save multiple delivery addresses and select the correct one during checkout.
Your order may have been shipped in multiple parcels. Please wait a little longer or check the Track & Trace code(s).
If nothing arrives after a while or you’re unsure, please contact us and we’ll investigate.
A damaged item is of course very frustrating! Please contact us immediately by email or phone, and we’ll get in touch with the delivery service.
Tip: Take photos of the damaged item and the packaging. This helps us process your complaint more effectively.